jb555 Privacy Policy

Introduction

This Privacy Policy ("Policy") sets out how jb555 ("jb555", "we", "us", "our") collects, processes, stores, and protects personal data relating to individuals ("you", "your", "Player", "User") who access or use the jb555 website and associated services at jb555.ws. It also explains your rights in relation to the personal data we hold about you and how you can exercise those rights.

By accessing the jb555 platform, completing the registration process, or using any of our services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the jb555 platform immediately. This Policy should be read in conjunction with our Terms and Conditions and our Responsible Gaming Policy.

Information We Collect

jb555 collects personal data that is necessary to provide our services, verify your identity, process transactions, and comply with applicable legal obligations. The categories of data we collect include:

• Registration Data: Your full name, date of birth, and the mobile number used to register your Account. This data is collected at the time of account creation and is used to verify your identity and eligibility.
• KYC and Identity Documents: Government-issued identification documents (such as a National ID card or passport), submitted as part of the Know Your Customer verification process prior to processing withdrawal requests above the applicable threshold.
• Financial and Transaction Data: Records of all deposits, withdrawals, bonus awards, wagers, and game outcomes associated with your Account. This includes the mobile wallet numbers (bKash, Nagad, Rocket, Upay) used for transactions, and the timestamps and amounts of each transaction.
• Technical and Device Data: IP address, device type, operating system, browser type and version, screen resolution, and session duration. This data is collected automatically when you access the Platform and is used for security, fraud prevention, and performance optimisation.
• Support and Communications Data: Records of your communications with the jb555 customer support team, including live chat transcripts, complaint submissions, and any email or SMS correspondence initiated by you or sent by jb555 to your registered mobile number.

jb555 does not collect data that is unnecessary for the provision of our services. We do not ask for, or store, credit or debit card numbers, bank account details, or any financial credentials beyond those required to process mobile wallet transactions.

How We Use Your Information

jb555 processes personal data only for specific, clearly defined purposes. We do not use your data for purposes that are incompatible with the original reason for collection. The primary purposes for which we use your personal data are:

• To create and manage your Account, including OTP-based mobile verification and KYC identity checks required before withdrawals.
• To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain accurate financial records of all transactions on your Account.
• To detect, prevent, and investigate fraud, account abuse, bonus misuse, money laundering, and other prohibited conduct as defined in the Terms and Conditions.
• To provide customer support, respond to queries and complaints, and maintain records of support interactions for quality assurance purposes.
• To send Account-related notifications to your registered mobile number, including OTP codes, deposit confirmations, withdrawal status updates, and security alerts.
• To comply with applicable legal and regulatory obligations, including responding to lawful requests from law enforcement agencies or regulatory bodies.

Legal Basis for Processing

jb555 processes personal data on the basis of one or more of the following legal grounds, depending on the specific processing activity in question:

• Contractual Necessity: Processing is necessary to perform the contract between jb555 and the Player — primarily for account management, payment processing, and service delivery.
• Legal Obligation: Processing is necessary to comply with applicable laws, including anti-money laundering obligations, KYC requirements, and responding to valid law enforcement or regulatory requests.
• Legitimate Interest: Processing is necessary for jb555's legitimate business interests, including fraud prevention, platform security, abuse detection, and improving the quality of our services — where those interests are not overridden by your fundamental rights.
• Consent: Where we rely on your consent as the legal basis — for example, for optional promotional SMS notifications — you may withdraw that consent at any time by contacting support or adjusting your notification preferences in Account settings. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Mobile Wallet and Payment Data

Given that jb555 operates in the Bangladesh market and processes all financial transactions via mobile wallets — primarily bKash, Nagad, Rocket, and Upay — this section addresses the specific privacy considerations around payment data. When you initiate a deposit or withdrawal, jb555 receives a transaction reference number, the amount, and the sending or receiving mobile wallet number from the payment provider. jb555 does not receive or store your mobile wallet PIN, password, or account credentials.

Transaction records are retained for a minimum of five years from the date of the transaction. This retention period reflects standard financial record-keeping obligations. After this period, financial records are anonymised or deleted unless a legal hold, dispute, or regulatory investigation requires their continued retention.

Cookies and Tracking Technologies

jb555 uses cookies and similar tracking technologies to operate the Platform, maintain your session state, detect fraudulent activity, and improve the performance and reliability of our services. The following types of cookies are used:

• Essential Cookies: Required for core Platform functionality, including session management, login state, and security token validation. These cookies cannot be disabled without breaking Platform functionality.
• Analytics Cookies: Used to collect aggregated, anonymised data about how Players navigate the Platform, which pages are visited most frequently, and where technical errors occur. This data is used exclusively to improve the Platform and is not linked to individual Player identities.
• Security and Fraud-Prevention Cookies: Used to detect and prevent automated bot activity, credential stuffing attacks, and other fraudulent access patterns. These cookies collect device fingerprint signals that are compared against known risk indicators.

You may manage cookie preferences through your mobile browser settings. Please note that disabling essential cookies will impair your ability to log in and use the Platform. jb555 does not use third-party advertising cookies or cross-site tracking technologies.

Data Sharing and Third Parties

jb555 does not sell or rent personal data to any third party. We may share personal data with third parties only in the following limited circumstances:

• Payment processors: Mobile wallet operators (bKash, Nagad, Rocket, Upay) receive only the transaction reference and amount necessary to process a specific deposit or withdrawal. They do not receive your full Account profile or game history.
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi may receive a session token and anonymised Player ID to load game content. They do not receive your name, mobile number, or financial data.
• KYC and identity verification providers: Third-party identity verification services may receive your name, date of birth, and identity document images for the sole purpose of completing the KYC verification process. These providers are bound by confidentiality obligations.
• Law enforcement and regulatory authorities: jb555 will disclose personal data to competent authorities where required to do so by applicable law, a valid court order, or a lawful regulatory direction. We will notify affected Players of such disclosure where legally permitted to do so.

Data Retention

jb555 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to any applicable legal retention obligations. The following retention periods apply: Account registration data is retained for the duration of the Account's active life plus five years after closure. KYC documents are retained for five years from the date of submission or from the date of Account closure, whichever is later. Transaction records are retained for a minimum of five years from the transaction date. Support communications are retained for three years from the date of the interaction.

When personal data is no longer required and no legal retention obligation applies, jb555 will securely delete or anonymise that data. Anonymised data — from which you cannot be individually identified — may be retained indefinitely for aggregate analytics and reporting purposes.

Your Privacy Rights

Subject to applicable law, you have the following rights in relation to the personal data jb555 holds about you. To exercise any of these rights, please contact us at [email protected] with your registered mobile number and a description of your request. We will respond within 30 days.

• Right of Access: You have the right to request a copy of the personal data jb555 holds about you, including your registration details, transaction history, and KYC record status.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data we hold about you. Note that changes to core registration data (name, mobile number) may require re-verification via KYC.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis for processing applies. This right is subject to our legal retention obligations for financial and KYC records.
• Right to Restriction: You may request that jb555 restricts the processing of your data in certain circumstances — for example, while a complaint about data accuracy is being investigated.
• Right to Object: You have the right to object to processing based on legitimate interests, including profiling and automated decision-making where it produces a significant effect on you. jb555 does not use solely automated decision-making to restrict or close accounts without human review.

Data Security

jb555 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and our servers, encrypted storage for sensitive data fields including KYC documents and mobile wallet numbers, role-based access controls that limit employee access to personal data on a need-to-know basis, and automated monitoring systems that detect and alert on unusual access patterns or potential security incidents.

While jb555 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jb555 will notify affected Players without undue delay and will take immediate steps to contain the breach and assess its scope.

Children's Privacy

The jb555 platform is strictly intended for adults aged 21 and above. jb555 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated Account, delete the relevant personal data, and void any associated balance.

Changes to This Privacy Policy

jb555 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the services we offer. When we make material changes — meaning changes that affect how we process data in a way that could have a meaningful impact on your privacy — we will publish the updated Policy on this page and, where feasible, send a notification to your registered mobile number via SMS at least 7 days before the change takes effect.

Minor updates — such as typographical corrections or clarifications that do not alter the substance of the Policy — may be made without advance notice. The "Last Updated" date at the top of this page always reflects the most recent revision. We encourage you to review this Policy periodically.

Our Privacy Commitments at a Glance

Privacy Questions and Requests

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a privacy concern, please contact the jb555 support team. We are available 24/7 and will handle all formal privacy requests within 30 days.